I received my hair extension relatively quick considering it was being shipped from the USA to France (it only took about 10 days if that!). It was well packaged in a padded envelope. The hair extension was packaged in a plastic bag with a sticky seal so it was air tight so nothing could get in or damage the product. It was also tied with a little ribbon so that the hair didn't get all tangled together. In the bag with the hair extension, you receive a little info leaflet (pictured above) with lots of useful information like how to care for your extension, price lists for extensions, a return policy and information about the company.
The lady who runs the company works on her own. She manufactures all of the products by herself. She is very knowledgeable and passionate about her products and what she does which is excellent to see! She is very willing to help with any problems or questions you may have about your order which is very useful indeed! All of her hair extensions are handmade by her so you know that you will not just be receiving some mass-produced rubbish from china!